Refund Policy
Introduction
Lochaber Pride (Pròis Loch Abair) is a registered charity. We rely on the generosity of our community, partners, and supporters to deliver inclusive events and activities. We want to be transparent about how we handle donations, ticket sales, and merchandise purchases.
Donations
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All donations made to Lochaber Pride are non‑refundable, except in cases of proven error (for example, duplicate payments or incorrect amounts).
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If you believe a donation has been made in error, please contact us within 14 days of the transaction.
Event Tickets
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If an event organised by Lochaber Pride is cancelled, ticket holders will be offered a full refund or the option to transfer their ticket to a rescheduled event.
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If you are unable to attend an event, refunds will be considered on a case‑by‑case basis and may be subject to an administration fee.
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Refund requests must be made in writing at least 7 days before the event date.
Merchandise
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If you purchase merchandise through our website or at an event, you are entitled to a refund or exchange if the item is faulty, damaged, or not as described.
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Requests must be made within 28 days of purchase.
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We cannot refund items that have been used, worn, or damaged after purchase unless they are faulty.
How to Request a Refund
To request a refund, please contact us with your details and proof of purchase:
📧 Email:
📮 Address: Waverly House, High Street, Fort William, PH33 6XX
We will review your request and respond within 10 working days. Approved refunds will be processed using the original payment method.
Exceptions
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Refunds cannot be issued for third‑party events or services not directly managed by Lochaber Pride.
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Donations made via fundraising platforms (e.g. JustGiving, Go Fund Me) are subject to the platform’s own refund policies.
Policy Review
This Refund Policy will be reviewed annually by the trustees of Lochaber Pride to ensure it remains fair, transparent, and compliant with UK law.